Article 1
Complaints about the platform
Email office@globallawyer.house with your matter reference. We acknowledge within 5 working days and aim to provide a final written response within 8 weeks.
Article 2
Complaints about an authorised professional
These are handled under that provider's own regulated complaints procedure, details of which are set out in your engagement letter. Where the provider is within the jurisdiction of the Legal Ombudsman, you may refer your complaint to the Legal Ombudsman (www.legalombudsman.org.uk) if you remain dissatisfied after the provider's final response or after 8 weeks. Conduct concerns may also be reported to the relevant regulator (SRA, IAA or BSB).
Article 3
Data-protection complaints
You may contact us first, and you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Complaints can be sent to office@globallawyer.house.
GLOBAL LAWYERS HOUSE LTD · Company number 17199943 · Registered office: 915 High Road, London, England, N12 8QJ
Last reviewed: July 2026