Legal · Refunds

Refunds & cancellations

How refunds and cancellations are handled for consultations and initial reviews arranged through the platform.

Article 1

Consultations

Consultation fees paid in advance are refundable up to twenty-four hours before the scheduled slot. Within twenty-four hours the fee is retained to cover the reserved professional time, unless we agree to reschedule.

Article 2

Initial reviews

For barristers instructed under Public or Licensed Access, payment of the initial review fee does not constitute acceptance of instructions. If the barrister declines instructions in writing, the fee is refunded in full, less any bank charges applied by the payment provider.

Article 3

Regulated engagements

Where a regulated engagement has commenced under a signed engagement letter, refunds are governed by that letter and the applicable professional rules.

Article 4

How to request a refund

Refund requests should be sent to our correspondence address with the matter reference. We aim to process eligible refunds within ten working days of confirmation.

Hamilton & Nassouri R Lawyers LTD · Last reviewed 2025